Privacy
StrongRoom AI is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
STRONGROOM AI AUSTRALIAN PRIVACY POLICY
1. ABOUT THIS POLICY
1.1 This Privacy Policy (Policy) applies to Strong Room Technology Pty Ltd (StrongRoom AI, we, our or us), and describes how StrongRoom AI collects, discloses, handles and protects the privacy of personal information.
1.2 StrongRoom AI provides technology to its customers (including pharmacies, aged care facilities and hospitals) that use personal (including sensitive health) information to streamline our customers’ services, including managing patient medication efficiently and transparently.
1.3 We are committed to protecting privacy and understand the importance of protecting personal information. This Policy outlines the types of personal information that we usually collect, the purposes for which we collect it, to whom we disclose it, how we hold and keep it secure, and your rights in relation to your personal information, including how to complain and how we deal with complaints.
1.4 We handle personal information in accordance with this Policy and applicable legislation, including the Privacy Act 1988 (Cth) (Privacy Act).
1.5 In this Policy, personal information means any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not. It does not include information that is de-identified.
1.6 We may change this Privacy Policy from time to time by publishing changes on our website at www.strongroom.ai (Site).
2. TYPES OF PERSONAL INFORMATION WE COLLECT
2.1 StrongRoom AI may collect personal information from and about users of our Site and services (including our customers’ representatives, employees and contractors), as well as individuals with whom we otherwise interact. The types of personal information we collect depends on the dealings we have with an individual. For example:
(a) For users of our Site:
(i) identifiers (eg name, alias, email address, phone number, company name, unique personal identifier, internet protocol address, referral information, other similar identifiers);
(ii) commercial information (eg company name, position, business contact details, other similar information);
(iii) internet or other electronic network activity information (eg internet protocol address, browser type, cookies used for identification, and information regarding a consumer’s interaction with the Site);
(b) For our customers’ representatives (including employees and contractors):
(i) your name, employer, position and business contact details;
(ii) if you elect to enable the functionality, biometric data (ie facial & fingerprints) for use of our software; and
(iii) your preferences;
(c) For our job applicants and contractors:
(i) your name, date of birth and contact details (eg address, email address and phone number);
(ii) your employment and academic history and professional references;
(iii) your bank account details; and
(iv) background checks.
2.2 StrongRoom AI may also collect personal and sensitive information inputted into our software and services by our customers (including about their patients, suppliers and patients’ prescribers). For example:
(i) your name, date of birth and contact details (eg address, email address phone number);
(ii) biometric data (e.g. facial and fingerprints);
(iii) if you are a prescriber, your employer, title, prescriber number, position and business contact details;
(iv) health and prescription information;
(v) your preferences (including, if you are a prescriber, your prescribing habits); and
3. WAYS WE COLLECT YOUR PERSONAL INFORMATION
3.1 We may collect personal information from or about you in different ways depending on your dealings with us, including:
(a) from you directly when you interact with us, eg from our discussions with you, when you complete a form, from your emails or from your interaction with our Site;
(b) automated technologies and interactions (eg location data) as you interact with the Site;
(c) through third parties with whom we interact in order to provide our services; and
(d) from publicly available sources, including social media.
3.2 If you apply for a job or contract position with us, we may also collect personal information about you from third parties and publicly available sources, including:
(a) recruiters;
(b) government departments to verify your entitlement to work in Australia or other relevant location;
(c) police agencies to obtain your criminal history record;
(d) academic institutions;
(e) your current or previous employers; or
(f) your referees.
4. PURPOSES FOR WHICH WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION
4.1 We collect your personal information for the following purposes:
(a) to provide and update our services;
(b) to manage and conduct our business;
(c) to offer or promote our products and services;
(d) to obtain feedback;
(e) to help us manage, develop and enhance our services, including our Sites and applications;
(f) to consider your suitability for employment; and
(g) to comply with our legal obligations, resolve any disputes, and enforce our agreements and rights with third parties.
4.2 With our customer’s consent, we may also de-identify personal information that we hold for our business purposes, including:
(a) conducting data analytics activities about our services;
(b) generating insights and benchmarks for our customers;
(c) product development and research;
(d) marketing and improvement of our services; and
(e) training of our algorithms and our artificial intelligence models.
5. DIRECT MARKETING
5.1 We may use your personal information to identify a product or service that you may be interested in. We may, with your consent, use the personal information we have collected about you to contact you from time to time whether by email to tell you about new products or services and special offers that we believe may be of interest to you.
5.2 You can withdraw your consent to receiving direct marketing communications from us atany time by unsubscribing from the mailing list by contacting us using the details set out in this Policy.
6. DISCLOSING YOUR PERSONAL INFORMATION
6.1 We do not sell personal information that we hold to third parties, but in the course of providing our products and services, we may disclose your personal information (other than patients’ personal or health information) as follows:
(a) to third parties in order to provide our services (including via third party partnerships);
(b) our affiliate and subsidiary companies under common ownership, management or control with us;
(c) organisations with whom we contract who provide services to us (such as IT vendors);
(d) anyone to whom part of all of our assets or businesses are transferred or sold;
(e) our professional advisers, including lawyers, accountants and auditors; and
(f) government agencies, regulatory bodies, law enforcement agencies or other similar entities.
7. SECURITY AND STORAGE
7.1 We store your personal information electronically. Electronic information is stored by our third party storage providers.
7.2 We take reasonable and appropriate steps (including organisational and technological measures) to protect your personal information from misuse, interference and loss, as well as from unauthorised access, modification or disclosure.
8. ACCESS TO AND CORRECTION OF YOUR INFORMATION
8.1 We will endeavour to ensure that the personal information we collect is up to date, accurate and complete.
8.2 You may request access to, and the correction of, any personal information we hold about you by contacting us using the details set out in this Policy. We will need to verify your identity before responding to your request. Subject to any applicable exceptions or requirements, we will provide you with access to the personal information you request within a reasonable time. If we decide to refuse your request, we will tell you why in writing and how to complain.
9. COMPLAINTS
9.1 You can make a complaint in writing to us using the details set out in this Policy. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.9.2 If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) via the OAIC Site, www.oaic.gov.au.
10. CONTACT US
If you have a question or comment regarding this Policy or wish to make a complaint or exercise your privacy rights, please address your correspondence to our Human Resources Manager at office@strongroom.ai.